European Parliament to adopt position on consumer protection in the context of artificial intelligence and automated decision-making
This week, the Plenary of the European Parliament will debate and vote on a resolution on the protection of consumers in the context of artificial intelligence (AI) and automated decision-making (ADM). The debate is taking place today, and the vote is scheduled for Wednesday 12 February.
This follows the adoption of the resolution, entitled ‘Automated decision-making processes: Ensuring consumer protection, and free movement of goods and services’, on 23 January 2020 by the European Parliament’s Committee on the Internal Market and Consumer Protection.
The resolution refers to the existing AI and ADM instruments adopted by the European Union so far and urges the European Commission to examine whether additional measures are necessary in order to guarantee a strong set of rights to protect consumers in these contexts. It advocates, inter alia, for reinforced information rights of consumers when interacting with virtual assistants and chatbots, for a risk-based approach to regulation in these areas, and for internal review structures in businesses to remedy mistakes in automated decisions.
If adopted, the resolution will be sent to the EU Council and the Commission for consideration. The Commission is expected to present plans for a European approach to AI in a Commission meeting to be held on February 19.